How fast is license delivery?
Most orders are processed quickly, often within a few hours. Our team is typically available 7am to midnight European time, including weekends. If manual verification is needed, it can sometimes take up to about one business day.
Are the licenses genuine?
Yes. We provide legitimate Autodesk and Microsoft licenses sourced through approved channels.
Where can I find my purchase details?
Sign in to your account and open Order History to view your order number, payment status, and total.
Can I download an invoice?
Current CADLicenses orders: after checkout you can use Download Invoice on the confirmation page, or open the order in Order History.
If you can't use Download Invoice: stay in live chat and send your order number (for example #22975). A teammate will email your invoice — we often handle these manually.
Some orders aren't in my main Order History. Where are they?
Sign in and open Additional orders for purchases that may not appear under regular Order History. Need an invoice? Send your order number in live chat (and the email used at purchase if you know it) — a teammate will send it.
What is CADLicenses Plus?
Plus is our membership for extra savings on eligible Autodesk products, priority support, boosted referral rewards, and member-only deals. Learn more and join at cadlicenses.com/plus; manage your membership at cadlicenses.com/account/membership.
How much can I earn with referrals?
You earn 25% of each referred customer's qualifying order total (program rules apply). The person you refer gets 15% off when your code is applied at checkout. Details: Refer and earn and your Referrals dashboard.
Why are your prices lower than buying direct?
We purchase in bulk through approved channels and pass those savings on to customers. Licenses are still genuine Autodesk and Microsoft products — the better price comes from volume and legitimate sourcing, not unofficial keys.
Can I get help with activation?
Yes. If activation fails, keep this chat open and send your order number plus a screenshot of the error so our team can resolve it quickly.
Do you offer refunds?
Refund eligibility depends on order status and product type. Please review our Refund Policy before requesting one.
How do I change the email my license is assigned to?
Go to My Subscriptions, open the subscription, and click Edit or Request Change next to the license email. See our full guide: Changing Your License Email.
Can I upgrade my subscription?
If eligible, you'll see an Upgrade License button on your subscription detail page. Upgrade pricing is prorated based on your remaining subscription time.