Frequently Asked Questions
How fast is license delivery?
Most orders are processed quickly, often within a few hours. Our team is typically available 7am to midnight European
time, including weekends. If manual verification is needed, it can sometimes take up to about one business day.
Are the licenses genuine?
Yes. We provide legitimate Autodesk and Microsoft licenses sourced through approved channels.
Where can I find my purchase details?
Sign in to your account and open Order History to view your order number, payment status, and total.
Can I download an invoice?
Current CADLicenses orders: after checkout you can use Download Invoice on the confirmation page, or open the order in
Order History.
If you can't use Download Invoice: stay in live chat and send your order number (for example #22975). A teammate will
email your invoice — we often handle these manually.
Some orders aren't in my main Order History. Where are they?
Sign in and open Additional orders for purchases that may not appear under regular Order History. Need an invoice? Send
your order number in live chat (and the email used at purchase if you know it) — a teammate will send it.
What is CADLicenses Plus?
Plus is our membership for extra savings on eligible Autodesk products, priority support, boosted referral rewards, and
member-only deals. Learn more and join at cadlicenses.com/plus; manage your membership at
cadlicenses.com/account/membership.
How much can I earn with referrals?
You earn 25% of each referred customer's qualifying order total (program rules apply). The person you refer gets 15% off
when your code is applied at checkout. Details: Refer and earn and your Referrals dashboard.
Why are your prices lower than buying direct?
We purchase in bulk through approved channels and pass those savings on to customers. Licenses are still genuine
Autodesk and Microsoft products — the better price comes from volume and legitimate sourcing, not unofficial keys.
Can I get help with activation?
Yes. If activation fails, keep this chat open and send your order number plus a screenshot of the error so our team can
resolve it quickly.
Do you offer refunds?
Refund eligibility depends on order status and product type. Please review our Refund Policy before requesting one.
How do I change the email my license is assigned to?
Go to My Subscriptions, open the subscription, and click Edit or Request Change next to the license email. See our full
guide: Changing Your License Email.
Can I upgrade my subscription?
If eligible, you'll see an Upgrade License button on your subscription detail page. Upgrade pricing is prorated based on
your remaining subscription time.
I need Autodesk Inventor for my company. Are these licenses for businesses or for educational institutions?
For company and professional use, choose commercial licensing — that is what we sell for organizations and teams.
Educational / institutional Autodesk programs are separate and have their own eligibility rules; each product page
describes who it is for. If you are not sure (for example a school or lab), use Find my product or ask in live chat.
Can I manage my users in Autodesk Account, or are users managed by CADLicenses?
Licensing and user (seat) assignments for orders placed with CADLicenses are managed by us. Your users sign in to
Autodesk with the licensed email we assign so they can download and activate the software. Changing that assignment or
other seat-related requests is done through CADLicenses — for example via My Subscriptions where self-service is
available, or by contacting our team — not as a standalone multi-user admin workflow only inside Autodesk Account.
