Contact & Support

How to Contact Support

Live chat (fastest) Stay in this chat so everything stays in one thread. Captain can answer many common questions, and a human agent can pick up the same conversation when you need more help. Share your order number and any screenshots here so we can resolve things faster. Support Center Visit cadlicenses.com/support for more articles and the spam-protected contact form if you ever cannot use chat. Topics covered there include: - Order Assistance: locating license keys, invoices, or download instructions. - Technical Support: trouble activating Autodesk or Microsoft software. - Billing & Refunds: questions about charges, invoices, or refund eligibility. Tips for faster resolution - Include your order number when you have one. - For activation problems, attach a screenshot of the full error. - Check the FAQ on our site for quick answers.

Frequently Asked Questions

How fast is license delivery? Most orders are processed quickly, often within a few hours. Our team is typically available 7am to midnight European time, including weekends. If manual verification is needed, it can sometimes take up to about one business day. Are the licenses genuine? Yes. We provide legitimate Autodesk and Microsoft licenses sourced through approved channels. Where can I find my purchase details? Sign in to your account and open Order History to view your order number, payment status, and total. Can I download an invoice? Current CADLicenses orders: after checkout you can use Download Invoice on the confirmation page, or open the order in Order History. If you can't use Download Invoice: stay in live chat and send your order number (for example #22975). A teammate will email your invoice — we often handle these manually. Some orders aren't in my main Order History. Where are they? Sign in and open Additional orders for purchases that may not appear under regular Order History. Need an invoice? Send your order number in live chat (and the email used at purchase if you know it) — a teammate will send it. What is CADLicenses Plus? Plus is our membership for extra savings on eligible Autodesk products, priority support, boosted referral rewards, and member-only deals. Learn more and join at cadlicenses.com/plus; manage your membership at cadlicenses.com/account/membership. How much can I earn with referrals? You earn 25% of each referred customer's qualifying order total (program rules apply). The person you refer gets 15% off when your code is applied at checkout. Details: Refer and earn and your Referrals dashboard. Why are your prices lower than buying direct? We purchase in bulk through approved channels and pass those savings on to customers. Licenses are still genuine Autodesk and Microsoft products — the better price comes from volume and legitimate sourcing, not unofficial keys. Can I get help with activation? Yes. If activation fails, keep this chat open and send your order number plus a screenshot of the error so our team can resolve it quickly. Do you offer refunds? Refund eligibility depends on order status and product type. Please review our Refund Policy before requesting one. How do I change the email my license is assigned to? Go to My Subscriptions, open the subscription, and click Edit or Request Change next to the license email. See our full guide: Changing Your License Email. Can I upgrade my subscription? If eligible, you'll see an Upgrade License button on your subscription detail page. Upgrade pricing is prorated based on your remaining subscription time.

Common Issues & Quick Fixes

Stuck? Try these first. They fix a surprising number of "help me" chats. I can't log in Go to Sign in, enter your email, and use the one-time code we send you. (Yep, passwords are optional for that flow.) I forgot my password Use Reset password, or just use the one-time email code sign-in. My payment was declined Try another card, try PayPal (if offered), or check with your bank for a fraud block. If it still fails, tell us here in this chat. I was charged but didn't get a confirmation Check spam/promotions. If nothing after ~30 minutes, tell us here in this chat with the last 4 digits, amount, and time of charge. My discount code won't apply Codes can expire, be product-specific, or be case-sensitive. Double-check what's in your cart. I used the wrong license email Open My Subscriptions → the subscription → Edit or Request Change next to the licensed email. Where's my license / order? Check Orders. Most orders are quick; if it's been 24+ hours, tell us here in this chat with your order number. I need an invoice In live chat: If you already gave an order number, we've noted it — a member of our team will be with you shortly. If not, reply with your order number (and purchase email if you know it) — someone from the team will be with you shortly. We often send invoices by email after a quick manual check. Self-service (when available): on current cadlicenses.com orders, use Download Invoice on the confirmation or order detail page. If Download Invoice isn't available: a teammate will email your invoice — no separate "log in first" walkthrough needed in chat. Additional orders Check Additional orders. Invoice? Send your order number in this chat — a member of our team will be with you shortly to email it. Still no luck? Tell us here in this chat with your order number (if any) and a screenshot. Our team will take it from there in this conversation.