Effective date: March 23, 2026
Eligibility
Refund requests are reviewed based on delivery status, activation state, and the product category. Digital products that are fully delivered and activated may be non-refundable unless required by law.
Autodesk License Revocation
In the very rare event an Autodesk license is revoked, our team will work to resolve it promptly. If the issue cannot be resolved, we will refund the remaining time on the order on a prorated basis.
Request Window
Submit refund requests as soon as possible after purchase. Requests outside the published window may be declined unless exceptional circumstances apply.
How to Request a Refund
Share the following here in this chat:
- Your order number
- The email address used for the purchase
- A description of the issue
Our team may request additional details to validate refund eligibility.
Processing Time
Approved refunds are processed back to the original payment method. Settlement timing depends on your payment provider and can vary by region.