Billing & Refunds

Refund Policy

Effective date: March 23, 2026 Eligibility Refund requests are reviewed based on delivery status, activation state, and the product category. Digital products that are fully delivered and activated may be non-refundable unless required by law. Autodesk License Revocation In the very rare event an Autodesk license is revoked, our team will work to resolve it promptly. If the issue cannot be resolved, we will refund the remaining time on the order on a prorated basis. Request Window Submit refund requests as soon as possible after purchase. Requests outside the published window may be declined unless exceptional circumstances apply. How to Request a Refund Share the following here in this chat: - Your order number - The email address used for the purchase - A description of the issue Our team may request additional details to validate refund eligibility. Processing Time Approved refunds are processed back to the original payment method. Settlement timing depends on your payment provider and can vary by region.

Payment Methods & Currencies

Here's what you can use at checkout, nice and simple. Payment methods - Cards: Visa, Mastercard, American Express (processed via Stripe) - PayPal: available on many purchases Important PayPal note PayPal may not be available for certain subscription / renewal / upgrade checkouts. If PayPal isn't offered, use a card instead. Currencies We support GBP, EUR, and USD. Your currency may auto-select based on region, and you can usually switch using the store's region/currency controls. Pricing Prices are shown including applicable taxes for your region where required. Security Payments are processed securely by trusted providers. We don't want your payment data floating around, and we don't handle card details directly on our servers. Need help with a failed payment? Tell us here in this chat with your order number (if you have one) and a screenshot of any error.