Stuck? Try these first. They fix a surprising number of "help me" chats.
I can't log in
Go to Sign in, enter your email, and use the one-time code we send you. (Yep, passwords are optional for that flow.)
I forgot my password
Use Reset password, or just use the one-time email code sign-in.
My payment was declined
Try another card, try PayPal (if offered), or check with your bank for a fraud block. If it still fails, tell us here in this chat.
I was charged but didn't get a confirmation
Check spam/promotions. If nothing after ~30 minutes, tell us here in this chat with the last 4 digits, amount, and time of charge.
My discount code won't apply
Codes can expire, be product-specific, or be case-sensitive. Double-check what's in your cart.
I used the wrong license email
Open My Subscriptions → the subscription → Edit or Request Change next to the licensed email.
Where's my license / order?
Check Orders. Most orders are quick; if it's been 24+ hours, tell us here in this chat with your order number.
I need an invoice
In live chat: If you already gave an order number, we've noted it — a member of our team will be with you shortly. If not, reply with your order number (and purchase email if you know it) — someone from the team will be with you shortly. We often send invoices by email after a quick manual check.
Self-service (when available): on current cadlicenses.com orders, use Download Invoice on the confirmation or order detail page.
If Download Invoice isn't available: a teammate will email your invoice — no separate "log in first" walkthrough needed in chat.
Additional orders
Check Additional orders. Invoice? Send your order number in this chat — a member of our team will be with you shortly to email it.
Still no luck?
Tell us here in this chat with your order number (if any) and a screenshot. Our team will take it from there in this conversation.