Orders & Delivery

Viewing Your Order History

Invoice or receipt (live chat) If you're asking for an invoice or receipt in live chat: - If you already gave an order number (for example 32620 or #32620) — thanks, we've noted it; a member of our team will be with you shortly to send or arrange it. - If you haven't yet — please reply with your order number and, if you know it, the email used at checkout. Someone from the team will be with you shortly once we have those details. Invoices are often prepared manually; a human follows up in this conversation. You do not need a generic "log in first" walkthrough in chat just to request an invoice. For current cadlicenses.com orders you may also use Download Invoice on the order confirmation or order detail page when that button is available. If Download Invoice isn't available or you need a formal invoice another way: send your order number here — a teammate will email your invoice. Finding your orders (self-service) 1. Sign in and go to cadlicenses.com/account/orders. 2. You'll see a list of all your orders showing: - Order number (e.g. #1042) - Date placed - Total amount and currency - Status (e.g. Pending, Completed) Click any order to view its details. Order detail page The order detail page shows: - Status: current order status. - Payment: payment status (e.g. Captured, Pending). - Total: the amount you paid. Can't find your order? - Make sure you're signed in with the same email you used to place the order. - Guest orders are linked to the email entered at checkout. - If you still can't find it, tell us here in this chat with your order number or purchase email so our team can look into it.

What Happens After You Purchase

After completing checkout you'll land on the Order Confirmation page. Here's what to expect: On the confirmation page - Order summary: your order number, the email we sent confirmation to, and the total. - License information: shows which email address(es) your licenses will be assigned to (based on what you entered at checkout). - Set your password: if we created an account for you during checkout, you'll see a button to set your password. - What happens next: our team processes your order and assigns the license to your Autodesk account. You'll receive a separate email once your license is ready, typically within one business day. Entered the wrong license email? No problem. Go to My Subscriptions, find the subscription, and update the license email from there (see our subscription management guides). Need help? Let us know here in this chat and our team will help.

Delivery Times & What to Expect

Hey! If you just ordered, here's the straight answer to the classic question: "Where's my stuff?" How fast will I get my license? Most orders move really quickly, often within a few hours, and many complete same day while we're staffed. Our team is typically available 7am to midnight (European time), including weekends. If you order outside those hours, it might take a little longer. In some cases it can be up to about one business day if manual work is needed. What happens after I pay? 1. You'll get an order confirmation. 2. Our team processes the order and assigns the license to the right place (for Autodesk products, that's usually your Autodesk account email you provided). 3. When it's ready, you'll typically get another email with next steps / activation info. How can I check status? Sign in and open Order history. You'll see your order number, status, and payment status. When should I contact support? If it's been more than ~24 hours and nothing's moving (or you're stuck), tell us here in this chat with your order number. Our team can pick up this same conversation. We've got you.

Activating Your Autodesk License

Totally fair question: "How do I actually activate this thing?" The quick version For most Autodesk products, you'll download the software from Autodesk and sign in with the email your license is assigned to. We handle the licensing assignment on our side; Autodesk handles the download/activation experience in their apps and account portal. Step-by-step (typical flow) 1. Wait for the "you're good to go" style email (wording varies) after your order is processed. 2. Go to Autodesk's account / manage flow and sign in with the license email you used at checkout (or updated later in My Subscriptions). 3. Download/install the product from Autodesk and activate/sign in as prompted. Common "it won't activate" causes - Wrong Autodesk sign-in email: super common. Make sure you're signed into Autodesk with the licensed email, not a personal alias. - Order still processing: check Orders; if it's still processing, sit tight a little longer. - Network/firewall: corporate networks sometimes block Autodesk endpoints. - Old installer / wrong version: grab the current build from Autodesk for your subscription. Still stuck? Send us here in this chat: - Your order number - A screenshot of the exact error - The email you believe the license is assigned to Our team will sort it out in this thread.